Automation

Customisable helpdesk based on the use case

Build support workflows that match your exact operation, from e-commerce and SaaS to internal IT and service desks, without rigid one-size-fits-all setup.

Rule-based routing Use-case templates

Start with your workflow, not a fixed process

Configure triggers, assignment rules, SLA conditions, and actions based on your team's support model. Add only what you need and evolve as your use case grows.

  • Map ticket flows by channel, category, customer tier, or urgency
  • Apply automations for triage, escalation, follow-up, and closure
  • Adjust logic per use case without rebuilding the entire setup

Example use-case kits

Ready
E-commerce returns and refunds
SaaS onboarding and billing support
Internal IT service requests
Logistics and delivery incidents

Choose use case

Pick a workflow template that matches your support domain.

Customize triggers

Define rules using channel, tags, priority, and customer data.

Assign outcomes

Set actions like assignment, SLA updates, and notifications.

Optimize continuously

Track automation impact and refine logic as volumes change.

What you can customize

Routing logic

  • Route by region, channel, or issue type
  • Escalate by urgency and VIP status
  • Distribute workload by team capacity

Workflow actions

  • Auto-tag and prioritize tickets
  • Send follow-up reminders automatically
  • Trigger macros based on ticket state

Want automation tailored to your exact use case?

Get a guided setup plan for your support model and launch a workflow that fits your team from day one.

Book a demo View pricing