Privacy Policy

This policy explains how Hellotik collects, uses, and protects personal information when you use our helpdesk and customer support platform.

Effective date: February 13, 2026

1. Who We Are

Hellotik is a software service that helps businesses manage customer support through tickets, live chat, internal conversations, and reporting.

2. Information We Collect

Account data: name, email address, login credentials, role, and profile details.

Company data: company name, domain, contact details, category, and related workspace settings.

Support data: ticket subjects, descriptions, chat messages, attachments, and activity history.

Technical data: IP address, browser/device information, usage logs, and security events.

Billing data: subscription and payment metadata processed through Polar. We do not store full payment card details on our servers.

3. How We Use Information

  • Provide, maintain, and improve the platform and its features.
  • Authenticate users and protect account security.
  • Route and manage support tickets and conversations.
  • Process subscriptions, invoicing, and account status.
  • Monitor service reliability, performance, and abuse prevention.
  • Comply with legal obligations and enforce our terms.

4. Legal Bases (Where Applicable)

Depending on your location, we process personal information based on contractual necessity, legitimate interests, consent, and compliance with legal obligations.

5. Cookies and Similar Technologies

We use cookies and related technologies to keep you signed in, remember preferences, measure usage, and improve user experience. You can control cookies through your browser settings.

6. How We Share Information

  • With your organization’s authorized users and administrators.
  • With service providers (for hosting, email delivery, analytics, and payment processing).
  • With legal authorities when required by law or to protect rights and safety.
  • As part of a merger, acquisition, or business restructuring, subject to confidentiality protections.

We do not sell personal information.

7. Data Retention

We retain personal information as long as necessary for service delivery, account management, dispute resolution, security monitoring, and legal compliance. Retention periods may vary by data type and customer configuration.

8. Security

We apply administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

9. International Transfers

If personal information is transferred across borders, we apply appropriate safeguards required by applicable data protection laws.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to data portability.

To submit a request, contact us at hello@example.com.

11. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating this page and, where appropriate, by additional notice.

13. Contact

If you have questions about this Privacy Policy or our data handling practices, contact us at hello@example.com.