Help Center

How can we help you today?

Browse common questions, explore quick guides, and reach the support team when you need hands-on help.

Tip: Use keywords like "pricing", "team roles", or "API" to quickly locate relevant guidance.

Plans & Billing

Understand subscriptions, invoices, and plan changes.

Getting Started

Book a demo and learn your best setup path.

Guides & Updates

Explore product tutorials and support best practices.

Contact Support

Reach us directly for account-specific assistance.

Account Management

  • Update your organization profile and branding details.
  • Add, remove, and manage team members and permissions.
  • Reset credentials and strengthen account security settings.

Conversations & Tickets

  • Create ticket workflows and assign conversations faster.
  • Configure SLA targets and automate follow-up reminders.
  • Track responses and maintain a complete customer history.

Integrations & APIs

  • Connect external tools and keep your support stack aligned.
  • Use APIs to automate repetitive support operations.
  • Monitor sync health and troubleshoot connection issues.

Still need help?

If you did not find what you were looking for, our team can help with setup, billing, technical issues, and workflow guidance.

Email Support

FAQs

Need Help? Start here

Answers to the most frequently asked questions.

?

Can I try Hellotik for free?

Yes! Our Basic plan is free forever. No credit card needed to get started.

✓
?

Can I cancel my plan anytime?

Absolutely — cancel or downgrade at any time, no questions asked.

✓