Foundations
Workspace setup checklist
A complete onboarding checklist for admins and team leads.
Product Guides
Learn Hellotik step by step
Practical walkthroughs to help your team onboard faster, automate support workflows, and get better outcomes from every conversation.
Start with Quick Start if your workspace is new, then continue with team setup and automation guides.
Recommended Path
Quick Start in 20 Minutes
Follow this sequence to launch your support workspace with the right defaults and avoid common setup mistakes.
Step 1
Configure inbox channels
Connect email and chat so new requests flow into a single queue.
Step 2
Set roles and permissions
Create teams, assign access levels, and protect sensitive actions.
Step 3
Enable automations
Route incoming tickets by priority, source, or customer segment.
Step 4
Track KPI dashboards
Monitor first response time, resolution rate, and CSAT trends.
Need tailored onboarding?
Book a personalized walkthrough and get your team configured around your specific support process.
Request a demoRelated resources
Operations
Build SLA policies that work
Define response targets and escalation paths by ticket priority.
Automation
Rule-based ticket assignment
Automatically direct requests to the right team and queue.
Customers
Improve first response quality
Template strategy and agent workflows that reduce back-and-forth.
Reporting
Measure support performance
Track trend lines and identify bottlenecks with confidence.
Integrations
Connect your existing tools
Link external systems and keep customer context in one place.
Need a guide for a specific use case?
Tell us what your team is trying to achieve and we can point you to the right path or provide direct support.
FAQs
Need Help? Start here
Answers to the most frequently asked questions.
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Can I try Hellotik for free?
Yes! Our Basic plan is free forever. No credit card needed to get started.
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Can I cancel my plan anytime?
Absolutely — cancel or downgrade at any time, no questions asked.